Refund Policy

At Coppini-Art, customer satisfaction is our top priority. Please read our refund policy carefully to understand the terms under which refunds are provided.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged Items: If the artwork arrives damaged due to shipping, please contact us within 7 days of delivery.
  • Incorrect Order: If you receive the wrong item, contact us within 7 days of delivery for a resolution.
  • Lost Shipments: If your order does not arrive within the estimated delivery window, we will investigate and aim to resolve with the courier.

2. Non-Refundable Items

  • Custom or personalised artwork.
  • Digital downloads once the file has been accessed or downloaded.
  • Any artwork purchased at full price or during a sale or promotion, unless it arrives damaged.

3. Requesting a Refund

To initiate a refund request, please email us at coppiniart@hotmail.com with the following details:

  • Your order number.
  • Photographs of the damaged artwork.
  • A brief explanation of the issue.

4. Refund Process

  • Once we receive and inspect your return, we will notify you of the outcome.
  • If your refund is approved, it will be processed within 7-10 business days, depending on your bank provider.
  • Refunds will be issued to the original payment method.
  • Coppini-Art will not be responsible for the return shipping costs. 

5. Exchanges

Any 'in progress' or completed artworks cannot be exchanged. However, if you have selected a 'Custom Colour Palette' or 'Custom Frame' and would like to change these options, please email Lisa, at coppiniart@hotmail.com, with your order number and we can discuss the changes requested. 

6. Cancellations

Artwork orders can be cancelled within 24 hours of order placement for a full refund. Custom orders cannot be cancelled once the creation process has started.

7. Contact Us

For any questions or concerns about this policy, reach out to Lisa, coppiniart@hotmail.com.

Gallery No. 30, 28th April - 24th May 2025, Petersfield

I’m excited to have the opportunity to showcase a special piece of my artwork at Gallery No. 30 in Petersfield from 28th April to 24th May.

It’s a great chance to share my work in a new space, and I look forward to connecting with visitors and fellow art enthusiasts.

Be sure to stop by and experience it in person!

Hotwalls Open Studios, February 2025, Southsea

I was grateful to be invited to have a guest studio space at the Hotwalls!

It was such a different environment compared to the markets, giving me the chance to not only showcase my artwork but also practice and create in front of an audience.

It was a great opportunity to share the creative process with visitors and connect in a more personal way. Thank you to everyone who stopped by to watch and support my work!

Hotwalls Christmas Market, Dec 2024, Southsea

I was thrilled to participate in the Hotwalls Christmas Market!

Despite the weather, it was a fantastic experience meeting new people, reconnecting with familiar faces, and seeing past buyers again.

I even made an appearance in The News!

It was a pleasure to share my artwork in such a vibrant space—thank you to everyone who stopped by and supported my work!

Sage and Salt Studio, Aug 2024, Petersfield

I was so grateful to the lovely Sarah and Sage & Salt Studio for the opportunity to showcase my artwork in her studio window!

It was an honour to have my artwork featured in such a beautiful space, and I truly appreciated her support for local artists.

Hotwalls Easter Market, March 2024, Southsea

In March 2024, I had the amazing opportunity to participate in my first Hotwalls Studio Easter Market. I met inspiring fellow artists and shared my textured abstract artwork with new audiences. I’m so grateful for the chance to be part of this vibrant creative community!